At MystiCure, we aim to deliver your wellness essentials quickly, safely, and reliably. Please read the following information to understand how our shipping process works.

1. Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after your order is placed. You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods & Delivery Times
We offer several shipping options at checkout, depending on your location. Estimated delivery times vary by region and selected shipping method, but most orders arrive within 3–10 business days. Please note that delivery times are estimates and may be affected by factors outside our control, such as carrier delays or customs processing.

3. Shipping Rates
Shipping rates are calculated at checkout based on your order total, shipping destination, and chosen delivery method. We occasionally offer free shipping promotions, which will be clearly stated on the site when active.

4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress until it arrives at your doorstep.

5. International Shipping
We currently ship to select international destinations. International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. MystiCure is not responsible for delays caused by customs.

6. Incorrect Addresses & Delivery Issues
Please double-check your shipping address before placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout. If your package is returned to us due to an address error, you may be responsible for additional shipping fees.

7. Lost or Damaged Packages
If your order is lost or arrives damaged, please reach out to us as soon as possible. We’ll work with you and the carrier to resolve the issue. Claims for lost or damaged shipments must be made within 7 days of the estimated delivery date.

8. Contact Us
If you have any questions about your shipment, delivery status, or need further assistance, please visit our Contact Us page.